Refund & Cancellation Policy
How cancellations work, how billing errors are corrected, and what to expect if you need to stop a DigiGrowvity engagement.
Effective Date: 15 August 2025
This Refund & Cancellation Policy applies to all services provided by DigiGrowvity, a brand operated by Eunice Enterprises. It forms part of, and should be read alongside, our Terms & Conditions.
1. No-Refund Policy
All payments made to DigiGrowvity are non-refundable once work has commenced. This applies to all services, including monthly retainers, one-time projects, and digital marketing services. By making an advance payment and instructing us to begin work, you acknowledge and agree that DigiGrowvity's obligations begin immediately and that any statutory right of withdrawal or cooling-off period, where it would otherwise apply to digital services, is waived from that point onward.
2. Cancelling an Engagement
Clients may cancel services at any time by notifying us in writing at contact@digigrowvity.com. Cancellation stops future billing for retainer-based services from the next billing cycle, but no refund will be provided for any unused period, partially completed work, or the current billing cycle already paid for.
3. Billing Errors & Duplicate Charges
If you believe you have been charged in error, twice for the same invoice, or for an amount that does not match your agreed quotation, contact us within 30 days at contact@digigrowvity.com. We will investigate and, where a genuine billing error is confirmed, correct it or refund the erroneous amount. This is the only circumstance in which a refund will be issued.
4. Chargebacks & Payment Disputes
We ask that you contact us directly to resolve any billing concern before initiating a chargeback with your bank or card provider. Initiating a chargeback for services that have already been delivered in accordance with these policies may result in suspension of ongoing services pending resolution.
5. Processing Timelines
Approved corrections under Section 3 are processed back to the original payment method via Razorpay within 7–10 business days of approval, subject to your bank or card provider's own processing times.
6. Service Timelines Are Not a Refund Trigger
Digital marketing outcomes such as search rankings, traffic, and lead volume depend on factors outside our control, including platform algorithms, market competition, and client-provided inputs. Timelines referenced in our Terms & Conditions are estimates, not guarantees, and do not themselves entitle a client to a refund.
7. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. The "Effective Date" above reflects the most recent revision.
8. Contact Us
For billing questions or to request a cancellation, contact contact@digigrowvity.com or digigrowvity@gmail.com, or call +91 9600 656 519.